Contact & Customer Service Inquiries
We appreciate your business and will do everything in our power to make sure that your experience with us is top-notch. All customer service queries should be directed to firstname.lastname@example.org, and every effort will be made to answer within 24-48 hours.
We are advocates of snail mail (obviously). If you wish to send us a card or letter, please drop a note to:
Evil Supply Co.
3916 N. Broadway St.
Chicago, IL 60613
It should be noted that we get quite a bit of mail, so answers may take several months.
(Please note: Please do not send perishable items. We do not maintain a storefront, in-person visits are not permitted.)
Lost or damaged orders
All orders are shipped with tracking information for our mutual benefit. Many international countries do not sync with the post office once the package leaves the borders of the United States, but we will do everything in our power to provide accurate and timely information. Please check your shipping confirmation email for details.
In the event your order is damaged upon arrival, please contact us with photos so we can figure out what went wrong. Your order will be replaced. Limited edition or out of stock items will be refunded or replaced with a similar item of our choosing.
We can offer price breaks on for orders of 50+ of a single item. Drop us a note with how many you need.
Refunds may be requested via email within 15 days of receipt for domestic orders (per the order’s USPS tracking information). International orders are granted a 10-day window after the parcel has left the reach of the USPS. We are not responsible for return postage. Please do not return a parcel to us without discussing the issue with us first.
Limited edition, clearance, and custom orders cannot be returned or exchanged. All items must be in the original, unused condition to be considered.
“Review blog” inquiries
We receive a considerable amount of blog inquiries asking for products to review in exchange for promotion. If you wish to review our products as part of your blog or YouTube channel:
- Please contact us so we may review your blog and audience.
- Let us know what your marketing plan is, your audience demographics, when the review will go live, and other relevant details. Please include this in your introductory email.
- You must have significant and relevant (goth, Halloween, etc.) experience to be considered.
- We will respond within 7-10 business days.